Terms of Service
Clear terms so there are no surprises, for walk-ins, VIP appointments, and members alike.
Last updated August 10, 2026
Walk-In Policy
Walk-ins are always welcome at Joy Classic Beauty. No membership or appointment is required.
Classic and VIP members receive priority in the walk-in queue ahead of non-member walk-ins. VIP members with a confirmed appointment are seen at their scheduled time.
VIP Appointment Booking
VIP members can book appointments online, selecting a hairstyle and a time. Your braider is assigned by the salon ahead of your visit. Selected time slots are held for 15 minutes while payment is completed. If payment is not completed within that window, the slot is released back for other members to book.
The full service price is charged at the time of booking to confirm the appointment.
Cancellation Policy
| Cancelled 48+ hours before appointment | Full refund |
| Cancelled within 48 hours of appointment | No refund |
| No-show (client does not arrive) | No refund |
| Cancelled by the salon | Full refund, priority rebooking |
Late Arrival Policy
VIP appointments include a 15-minute grace period. After that, late fees apply as follows:
| 0 – 15 minutes late | No charge |
| 16 – 25 minutes late | $25 fee |
| 26 – 35 minutes late | $50 fee |
| 36 – 45 minutes late | $75 fee |
| 46 – 55 minutes late | $100 fee |
| 60+ minutes late | Appointment automatically cancelled, $100 cancellation fee |
Late fees are collected in-store and are separate from the online appointment charge.
Membership Terms
Classic and VIP memberships renew automatically on a monthly or annual billing cycle, based on the plan selected at sign-up.
Members can cancel their membership at any time. Cancellation takes effect at the end of the current billing period, with no partial refunds for time already paid.
Membership benefits, including walk-in priority, rewards points, and VIP appointment booking, require an active membership in good standing.
Text Message Terms
If you opt in, Joy Classic Beauty will send you service text messages about your appointments and your place in the walk-in queue. This includes booking confirmations, reminders roughly 24 hours and 2 hours before your visit, cancellation notices, and a message when it is your turn in the chair. We do not send marketing or promotional texts.
Message frequency varies based on your visits and bookings. Message and data rates may apply. Joy Classic Beauty does not charge for these messages.
Reply STOP to any message to stop receiving texts. Reply HELP for assistance, or call us at (862) 235-2033. Opting out does not affect your membership, your bookings, or your place in the queue.
Carriers are not liable for delayed or undelivered messages.
Privacy Policy
How we collect, use, and protect your information, including your phone number and text message preferences.
Read our Privacy Policy →